Inspired by a recent Trustpilot review, in this blog post I explore why customer loyalty via quality products and services, is key to success.

In today’s fast-paced world, finding a company that offers not just a product but an experience that spans decades is rare. Yet, for over 60 years, Closomat has provided more than just a toilet – we’ve delivered an unwavering commitment to quality and customer service.

Longevity Speaks Volumes

When a product stands the test of time, it’s a testament to its quality and reliability. For over two decades, one customer’s Closomat toilet has remained a steadfast fixture in their home. The fact that this customer has relied on the same toilet for 20 years is a significant endorsement of the Closomat brand:

“I’ve been with Closomat for over 20 years and they’ve provided great service throughout. They send the same engineer each time so they get to know you, which is helpful.”.

The Heart of the Service: Consistency and Personal Touch

Beyond the product itself, what truly sets Closomat apart is their dedication to customer service. According to the review, we send the same engineer for every service visit. This practice of providing a consistent service representative offers numerous benefits:

  1. Personalised Service: Having the same engineer visit each time creates a personal connection. The engineer becomes familiar with not only the product but also the customer’s specific needs and preferences.
  2. Efficiency: Familiarity breeds efficiency. The engineer, knowing the history of the toilet and any past issues, can quickly diagnose and resolve problems, ensuring the toilet remains in top working condition.
  3. Trust and Comfort: For many, allowing someone into their home for maintenance can be intrusive. However, when it’s a familiar face, it brings a level of comfort and trust that is invaluable. The customer feels at ease knowing their home and privacy are respected.

Beyond the Call of Duty

Great service is often defined by going above and beyond standard expectations. Regular maintenance visits ensure that any potential issues are addressed before they become problems, reflecting a company ethos centered on customer satisfaction.


In an age where disposable products and impersonal service are common, Closomat stands out as a beacon of reliability and exceptional customer care. This review is more than a testament to a well-made toilet; it’s a narrative of how a company can successfully blend quality products with outstanding service to create lasting customer relationships.

If you’re looking for a product that offers longevity and a company that values personal connections and top-notch service, Closomat is here for you.