Privacy Policy

Closomat Limited (“Closomat”, “we”, “us”) is responsible for how personal data is used on this website (the “controller”).

Address: Suite B, 4th Floor, Jackson House, Sibson Road, Sale, M33 7RR

Email: info@closomat.co.uk  Telephone: 0800 374 076

This notice explains what personal data we collect, why we use it, who we share it with, and the choices you have. UK GDPR requires us to provide this information when we collect personal data from you.

Please review our Recruitment Privacy Policy for details of how your data will be used within our recruitment processes.

We use cookies and similar technologies to:

– make the website work and keep it secure; and

– if you choose, understand performance and measure advertising.

Under UK PECR, we must provide clear information about cookies and obtain consent for non-essential cookies. Consent must be actively and clearly given. Some cookies are exempt where they are strictly necessary to provide a service you request (for example, security or saving your cookie choices).  Where we rely on your consent (for example for analytics or advertising cookies), we will ask you for it separately via our cookie banner. You can withdraw or amend your consent at any time in Cookie Settings.

You can read full details in our Cookie Policy

A) Data you provide to us

– Contact details (for example name, email address, telephone number, address)

– Information you submit in forms, enquiries, emails or other communications

B) Data collected automatically (depending on your cookie choices)

– Device and technical data (for example IP address, browser type, operating system)

– Usage data (for example pages viewed, clicks, scrolls, time on page, referring page)

– Advertising measurement data (for example whether you arrived via an advert and how you use the site)

Please do not include sensitive information (for example health details) in website free-text fields. Where forms exist, we take steps to limit or mask Microsoft Clarity session recording inputs where possible.  Please see information below about Microsoft Clarity.

We use personal data to:

– respond to enquiries and provide customer support

– provide information, products and services you request

– operate, maintain and secure the website

– improve website performance and user experience (analytics, where you consent)

– measure advertising and marketing effectiveness (where you consent)

UK GDPR requires us to be clear about each purpose for processing personal data.

We rely on different lawful basis depending on the task:

– Legitimate interests: to respond to enquiries, manage our relationship with you, run and secure the website, and improve our services (balanced against your rights).

– Contract (or steps before entering a contract): where processing is needed to provide products/services you request.

– Consent: for non-essential cookies (including analytics and advertising cookies) and for marketing where consent is required.

For non-essential cookies (including analytics and advertising cookies), UK PECR requires your consent.

If you consent to analytics/advertising cookies, we may use:

– Google Analytics (website analytics)

– Google Ads (advertising measurement and remarketing)

– Microsoft Clarity (session replay, heatmaps and behavioural analytics)

– Microsoft Advertising (advertising measurement)

– HubSpot (forms, CRM tracking, and website analytics functions)

– Meta (Facebook) tools (such as the Meta Pixel) for advertising measurement/remarketing

– LinkedIn tools (such as the LinkedIn Insight Tag) for advertising measurement/remarketing

– Embedded media providers such as YouTube and Vimeo (for video playback and performance)

Some partners may use non-personal data for product improvement and research (including use of Artificial Intelligence/Machine Learning), as set out in their own privacy notices.

We do not use session replay tools to create profiles about you as an individual. We do not carry out automated decision-making that produces legal or similarly significant effects. Some advertising partners may use cookies to personalise ads, as described in their privacy notices.

If you consent, we use Microsoft Clarity to understand how visitors use our site (for example heatmaps and session replay) and to help measure and improve website experience and marketing. Microsoft provides Terms of Use for Clarity and a Privacy Statement describing how it processes personal data.

For Microsoft Clarity, Closomat and Microsoft each act as separate controllers of the data we receive.  Microsoft’s use of data is explained in the Privacy Statement: https://privacy.microsoft.com/en-us/privacystatement.

We may share personal data with:

– website and IT service providers (for example hosting, security, performance tools)

– analytics and advertising partners (only where you consent to non-essential cookies)

– CRM and communications providers (for example to manage enquiries and subscriptions)

– embedded content providers (for example video platforms) when you play embedded content

– professional advisers (for example legal, audit, insurance) where necessary

– law enforcement, regulators or courts where we are legally required to do so

We do not sell your personal data.

Some suppliers may process data outside the UK. Where this happens, we use appropriate safeguards designed to protect personal data in line with UK data protection law (for example approved contractual safeguards). You can request more information about safeguards by contacting us. UK GDPR requires transparency about transfers and safeguards where relevant.

All information you provide to us is stored on secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We keep personal data only for as long as necessary for the purposes described in this notice, including to meet legal, accounting, or reporting requirements.

– Enquiries and correspondence: kept as long as needed to deal with your enquiry and maintain appropriate records.

– Marketing: kept until you unsubscribe or ask us to stop (and we may keep a minimal suppression record so we respect your choice).

– Analytics/advertising data: kept for a limited period and used primarily in aggregated form where possible.

– Security logs: kept for a limited period to protect and maintain our systems.

When we no longer need personal data, we delete it or anonymise it.

You have rights under UK GDPR, including:

– access to your personal data

– correction of inaccurate data

– deletion of your data (in certain circumstances)

– restriction of processing (in certain circumstances)

– objection to processing (including objection to direct marketing)

– data portability (in certain circumstances)

– withdrawal of consent (where we rely on consent)

You can withdraw cookie consent at any time using Cookie Settings (see our Cookie Policy). Under PECR, consent must be clear and must be obtained for non-essential cookies.

You also have the right to complain to the Information Commissioner’s Office (ICO). We would appreciate the opportunity to resolve your concern first.

ICO: https://ico.org.uk/

You can opt out of marketing at any time by using the unsubscribe link in our emails or by contacting us.

Our website may include links to other websites. Those sites have their own privacy notices, and we are not responsible for them.

We may update this notice from time to time. The latest version will always be posted on this page.

If you have questions or want to exercise your rights, contact:

Email: info@closomat.co.uk

Post: Suite B, 4th Floor, Jackson House, Sibson Road, Sale, M33 7RR