Our Care Plan

Our Care Plan
Our Care Plan

Ultimate peace of mind for OTs and Service Users.

Closomat Wash and Dry Toilets are built to last, and have provided many decades of service to tens of thousands of people across the UK. So you can be confident that when you choose a Closomat toilet, you are choosing a well made and reliable product. 

Our toilets come with a comprehensive 12 month warranty to provide cover in the unlikely event that things go wrong. In addition we offer our Closomat Care Plan to provide added peace of mind that the toilet will be properly looked after to ensure it provides many years of reliable service for the user and little or no come-backs to the OT or Local Authority. 

Our Care Plan Covers

An Annual Service

A Wash and Dry Toilet serviced regularly will keep it running smoothly. The annual service also provides an opportunity to ask any questions, or to request minor adjustments. 

Unlimited Callouts and Repairs*

We’ll be there for you as often as you need us to quickly find and fix any fault. We’ve got you covered.

*Excluding weekends and holidays.

Parts and Labour Included*

We’ll replace any part which fails due to a manufacturing defect or wear and tear.

*excluding seat, outer cover, WC Pan and all accessories i.e. controls and arms. Accidental damage not covered.

No User Maintenance Required

Unlike some other manufacturers, we don’t expect you to lift a finger to carry out any maintenance tasks yourself. We’ll do it all for you. 

Dedicated Support Direct From the Manufacturer

We made the toilet, here in the UK, so we know best. We use our own service engineers to carry out all servicing and repairs. 

Interest Free, Monthly Payment Option

To help spread the cost of the service plan, we offer the convenience of a monthly payment plan via direct debit. We do not charge interest for this option. 

Closomat Fully-inclusive 12 month Warranty

Our toilets come with a comprehensive 12 month warranty to provide cover in the unlikely event that things go wrong.

Our warranties are fully inclusive and require no user servicing. We’ll replace any part which fails due to a manufacturing defect or wear and tear.

*excluding seat, outer cover and WC Pan. Accidental damage not covered.

FAQ

What is a Care Plan?

A Care Plan is an ongoing support package for your Closomat product, helping to keep it working safely and reliably through planned servicing, maintenance and ongoing customer support.

Why should I take out a Care Plan?

A Care Plan helps you avoid unexpected costs, maintain product performance and gives you the reassurance that your equipment is being looked after by manufacturer-trained engineers.

Can I buy a Care Plan for an existing Closomat product?

In many cases, yes. Care Plans are available for both new and existing customers, although eligibility may depend on the age and condition of your product.