Whether you’re installing a Palma Vita wash and dry toilet in a private home, specifying equipment for a Changing Places Toilet, or delivering a large scale adaptations programme, our Technical Team is available to support you.
We don’t replace the competency or responsibility of the installer. Instead, we provide specialist product knowledge, technical guidance and practical advice to help your team deliver successful installations first time.
To lift the Closomat use the porcelain flushing edge at the front and the steel frame at rear, and lift it out of the bottom of the packing.
Remove the seat – Open the lid. Press and hold the seat pivots together with both thumbs whilst firmly gripping the outer edges of the seat. Now pull upwards sharply.
Carefully loosen and pull out the covering cap on the cistern cover.
Loosen the screw of the cistern cover completely, but do not remove it.
Gently lift the cistern cover upwards (small arrow) and then pull it forward and off (large arrow).
Loosen and remove the front screw.
Unhook the fixing adjuster brackets from the frame.
Repeat unhooking on opposite side ensuring cover is free.
Pull away cover once adjuster brackets are loose.
Using the template provided proceed to set the Closomat’s position in the bathroom.
Drill four holes in the floor to best suit the intended fixings to be used for the application.
PLEASE NOTE: Two templates are provided. One for floor installations and one for wall installations
Locate your services, with the electrical isolation positioned outside the confines of the toilet covers. Spur outlet to be located in accordance with current I.E.E. Regulations (Current Edition). If supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
Cold water connection is via a 15mm connection pipe at the rear of the unit. We recommend the supply pipe enter the unit through the floor or through the wall. If side entry is necessary then a suitable infill panel will be required. The provision of an isolation valve is always recommended.
Position the Closomat and place all four anchor blocks in place.
Secure the Closomat to the floor using all four fixing points, use suitable fixing for the application. Adhesives are not allowed to be used.
Anchor the Closomat to the rear wall. This fixing must be used to ensure stability, which is imperative when support arms are fitted.
Remove the skirt from inside the bowl cover and insert skirt locators supplied loose.
Place the lower skirt around the base of the frame.
Ensure the skirt locator is engaged to the frame.
Fill the Closomat with water and switch on mains electricity. Locate the on/off switch and click to the on position ‘I’, the switch will illuminate blue. Check all joints for leaks.
Allow approximately 5 minutes for the water to heat in the boiler. Check the circuit board, the boiler light will be permanently illuminated red while the water is being heated to the operating temperature. As the water temperature approaches the required operating temperature the light will flash red. If the boiler light does not illuminate, check the safety stat has not tripped (see inset) by pressing ‘click’ to reset.
Simultaneously pressing the right hand seat hull and the operation bar will activate the warm water wash. Run the wash for approximately 30 seconds to ensure water pressure is constant.
Should the wash splutter during the wash cycle described in step 4, the douche system may need purging to remove any potential air-lock, generated during the unit’s transit/installation. To do this, insert the special tool supplied hook end into the recess at the bottom of the douche arm (arrow).
Pull out the douche arm using the special tool, with force against the spring pressure, until the arm reaches its maximum stop. Hold the douche arm with a free hand once fully extended, rotate the tool and locate the tool into the slot and recess in the douche arm to hold in this extended position (arrow). Run wash cycle to purge. Once wash is constant remove tool and allow the douche arm to retract.
Should the water pressure need adjusting to suit the user, locate the pump situated on the right hand side of the Closomat. Hold down or release the pump pressure spring slide by either tightening or untightening the adjacent holding nut. Clockwise will increase the pump pressure, whereas anticlockwise will achieve the opposite.
Note:
Ensure electrical supply is connected to unit, and switched on: check that correct fuse is fitted.
Ensure water supply is turned on and that the inlet valve is allowing water to enter the cistern and shutting off at correct level. Ensure flow of water is adequate to keep douche supplied.
Ensure rear of seat is depressed.
Keep elbow pad depressed until water runs cold. Keep seat depressed while hot air is operating.
Ensure joints are dry and have not been disturbed during installation.
On completion of installation and test procedure, replace bowl cover.
Hook brackets into position. Where necessary adjust to provide a water tight seal, adjust the rising block until the seals are tight against the porcelain.
Replace and tighten the front screw.
Replace cistern cover. Ensuring the clips on the lower rear edges engage inside the bowl cover and the on/off switch is displayed in the right hand side window.
Correct fitted position of cistern cover clips – shown from rear of unit.
Replace the screw on the cistern cover and carefully tighten.
Push in the seat buffer on the cistern cover.
Replace the seat by locating the ‘seat pivots’ into the seat hulls fixed to the pan – press the seat firmly to secure its position.
Complete the installation by testing the Closomat works, by again depressing the seat and holding in one of the elbow pads.
Please advise us of installation address in order that we can
arrange the commission and activate the 12-month guarantee.
With a sharp implement, remove the side panel screw covers.
Remove the screw and set aside.
Remove the side panel.
Install the side entry pipe scribing the side panel to suit each location, refit the side panel and screw covers on completion.
Using the template provided, locate, mark and drill four holes for the plinth in the floor to best suit the intended fixings to be used for the application.
Secure the plinth to the floor using all four fixing points, use suitable fixing for the application, prior to installing the Closomat.
Locate the Closomat over the plinth.
Using ALL four blocks anchor the Closomat to the plinth.
The infill panel has been designed to aid installation where pipe-work inhibits the Closomat toilet from being located against the wall.
The infill panel is available in thickness sizes 25mm, 50mm and 75mm. The infill panel is 100mm taller than the Closomat toilet. It must be cut from the bottom to suit the finished toilet height.
Choosing the right product is essential to achieving the best outcome for the user.
We can provide guidance on:
Support is available for:
We can assist with considerations such as:
Our Technical Resource Library provides access to:
Where clarification is required, we can provide product specific guidance relating to:
Our team can provide guidance relating to:
Whether you’re planning a single installation or a large adaptation programme, our Technical Team is available to help you identify the most appropriate solution and access the documentation you need.
The latest installation manuals, commissioning guides, technical specifications, CAD drawings and product documentation for Closomat products, including the Palma Vita wash and dry toilet and Aerolet toilet lifter, can be downloaded from our Technical Resource Library. We recommend checking the library before every installation to ensure you are working from the most up to date guidance and product specifications.
Before installation, review the latest installation manual and confirm that water supply, electrical provision, waste connections, room dimensions and any supporting equipment have been considered. Particular attention should be paid where the toilet is being installed alongside grab rails, wheelchairs, shower chairs or transfer equipment, as adequate access and user positioning are essential for successful outcomes.
Yes. If you are working on a complex bathroom adaptation, restricted room layout, Changing Places Toilet project or refurbishment where access, plumbing or electrical requirements present challenges, our Technical Team can provide guidance on product requirements and installation considerations to help you identify the most appropriate solution.
Yes. Closomat products are regularly specified as part of wider accessible bathroom adaptations that may include ceiling track hoists, shower chairs, changing benches, height adjustable basins and transfer support equipment. It is important that adequate space is available for both the equipment and the user’s transfer requirements. Product positioning should always be considered as part of the overall bathroom design.
Yes. Closomat wash and dry toilets are commonly installed within Changing Places Toilets across the UK. Product selection, transfer space, room layout and supporting equipment should be considered as part of the overall Changing Places design to ensure the facility meets the needs of its users.
Yes. Closomat provides installation guidance, training resources and technical support to help installers, contractors and adaptation specialists install and commission our products correctly. Whether you are installing a wash and dry toilet in a private home, social housing adaptation, care setting or Changing Places Toilet, we can help you understand product requirements and installation best practice.
Yes. CAD drawings, dimensional drawings, technical specifications and product data sheets are available for many Closomat products. These resources support contractors, installers, surveyors, technical officers, architects and bathroom designers when planning accessible bathroom adaptations.
Closomat wash and dry toilets require an appropriate electrical supply in accordance with the latest product installation guidance. Electrical requirements can vary depending on the product being installed, therefore installers should always refer to the latest technical documentation before commencing work.
Yes. Correct commissioning is an important part of every installation and helps ensure the product operates safely and performs as intended. Installers should follow the commissioning guidance within the installation manual and verify that all wash, dry and user control functions are operating correctly before handover.
If you need technical clarification during an installation, the Closomat Technical Team can provide support relating to product configuration, installation requirements and troubleshooting. Providing photographs, dimensions and details of the installation environment will help us provide faster and more accurate guidance.
In many cases, yes. Closomat products are frequently installed as part of bathroom refurbishment projects, Disabled Facilities Grant adaptations and replacement programmes. The suitability of an existing bathroom will depend on available space, services and the needs of the intended user.
Genuine Closomat spare parts and replacement components can be supplied through our team. Using approved parts helps maintain reliability, product performance and warranty compliance, while ensuring the product continues to operate as intended throughout its service life.
Space requirements will vary depending on the product, user needs and any supporting equipment within the room. When planning an installation, consideration should be given to wheelchair transfers, carers, shower chairs, grab rails and any future adaptation requirements. Product drawings and dimensional information are available within the Technical Resource Library.
Yes. Aerolet toilet lifters are designed to work alongside compatible Closomat wash and dry toilets, helping users sit down and stand up more easily. Installers should refer to the latest installation guidance to ensure compatibility, positioning and safe operation.