Clear ordering information, dependable delivery arrangements and support when you need it.
Delivery is a critical part of your customer commitment. We aim to make ordering Closomat products straightforward and provide the information needed to plan your project.
Our team will provide the available delivery information for your order and communicate relevant changes.
Correct delivery contacts, access details and site information help reduce avoidable complications.
Check your delivery on arrival and contact Customer Services with your order reference and photographs of any missing or damaged items.
For help with an existing order, call 0800 374 076
Talk to the Closomat team before finalising your customer quotation or installation plan.
If you need an update on an existing order, our Customer Services Team can help with delivery status, product availability, delivery arrangements and order related enquiries. Having your order reference available will help us assist you more efficiently.
To avoid delays, please ensure all product details, delivery information, site requirements and contact details are supplied when placing your order. Accurate information helps us process your order quickly and reduces the risk of project delays.
We understand that bathroom adaptations, housing projects and construction programmes do not always run exactly to plan. If your installation date changes, contact Customer Services as soon as possible so we can discuss any potential impact on your order.
If you experience any issues relating to your delivery, please contact Customer Services with the order reference and details of the issue. Providing photographs and supporting information, where appropriate, will help us investigate more quickly.
Yes. If you are unsure which Closomat product, accessory or configuration is most appropriate, our team can help direct you to the correct technical resources or put you in touch with the relevant department before the order is placed.
Our support doesn’t stop once an order is received. Depending on your requirements, we can help with product information, technical resources, delivery coordination, installation guidance and aftersales support throughout the life of the product.