Warranty, servicing, repairs and spare parts support for Closomat trade partners and their customers.
When your business supplies or installs a Closomat toilet, continued product support matters. Our aftersales team is here to help identify the appropriate route for technical, warranty, repair and servicing enquiries.
Your customers may contact you first when support is needed. Clear information about the support available helps your team respond confidently and direct each enquiry to the appropriate Closomat team.
Find guidance relating to warranty enquiries and the information required for the issue to be reviewed.
Request support where a Closomat product requires investigation or repair.
Find information about the service and maintenance options currently available for Closomat products.
For help identifying and obtaining suitable spare parts.
Access available troubleshooting information or submit a technical support request.
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Closomat provides ongoing aftersales support to help customers, installers, distributors and contractors throughout the life of the product. Support is available for warranty enquiries, servicing, spare parts, maintenance planning, troubleshooting and product related technical guidance.
Products should be registered after installation and commissioning. Registering the product helps ensure accurate records are maintained and can help speed up future support requests, warranty enquiries and service requirements.
If a product develops a fault, our Service Team will work with you to understand the issue and identify the most appropriate solution. Having the product serial number, installation details and information about the fault available will help us respond more efficiently.
Closomat supports products throughout their operational life wherever possible. If you require replacement parts for an existing wash and dry toilet or Aerolet toilet lifter, our team can advise on availability and the most appropriate solution.
Yes. Genuine Closomat spare parts are designed specifically for our products and help maintain reliability, safety and long term performance. Using approved parts can also help protect the integrity of the installation and ensure continued product operation.
Like any specialist assistive product, regular servicing can help maximise reliability, reduce unexpected downtime and extend product life. Servicing can be particularly beneficial within high use environments such as care settings, healthcare facilities and public Changing Places Toilets.
Providing the product model, serial number, installation location and a clear description of the issue will help our teams investigate more effectively. Photographs or videos can also help us understand site specific circumstances and provide faster guidance.
The needs of a disabled person, older adult or individual living with a long term condition may change over time. Our team can provide guidance on product accessories, control options and alternative solutions that may better support changing levels of independence.
Yes. Closomat products are commonly installed within Disabled Facilities Grant adaptations, housing association projects and local authority funded bathroom adaptations. Our teams regularly support contractors, housing providers and adaptation specialists after installation.
Yes. Closomat products are widely used within Changing Places Toilets across the UK. After installation, support is available for servicing, maintenance, replacement parts and product related technical enquiries to help keep facilities operational.
Using the latest installation guidance, commissioning products correctly and ensuring end users understand the key operating functions can all contribute to reliable product performance. Planned servicing and genuine replacement parts can also help reduce long term maintenance requirements.
Yes. Our aftersales support covers products installed within private homes, housing adaptations, care homes, supported living environments, healthcare facilities, educational settings and Changing Places Toilets.
Yes. If an existing product is reaching the end of its life, our team can help identify the most suitable replacement solution based on the installation environment, available space and the needs of the user.
The fastest route to support is usually to provide as much information as possible when making contact, including product details, photos, serial numbers and a concise description of the issue. This helps our teams direct your enquiry to the most appropriate specialist from the outset.