Commitment to customer care, particularly the disabled, has been nationally recognised with the winning of two Awards by The Trafford Centre.

One of the first shopping centres in the UK to invest in a disabled adult changing facility, the venue has been rewarded for its efforts by being judged overall winner of the 2008 Loo of theYear Award, gaining not only the National Trophy for ‘best away from home’ toilets but also the National ‘Changing Places’Trophy for its facilities for the less able and their carers.

Central to achievement of the latter award has been the installation of Total Hygiene’s Closomat automatic bidet toilet unit and adult changing facilities in the Orient restaurant and entertainment section of the Trafford Centre.

The ‘Changing Places’ facilities, installed by Total Hygiene, include:

  • Closomat shower toilet
  • hoist
  • changing table
  • height adjustable wash basin

Andy Bates, customer services manager at the Centre, commented,

We pride ourselves on listening to our customers. It was a lot of research, and listening to those customers, that focussed us on investing in a Closomat and additional changing facilities, and user testimony is reinforcing we made the right choice.

Loo of theYear Awards Chairman Richard Chisnell adds,

The Trafford Centre has been winning top grade Loo of the Year Awards for many years and continues to improve facilities with dedicated family friendly toilets and older child/ adult changing for those with special needs. Our 21st century society demands and expects a fully inclusive toileting experience and the Trafford Centre is to be congratulated for its forward thinking on this vitally important service.