Customer Care Comes As Standard
Once the Closomat toilet is installed, a follow-up customer care visit checks that everything is okay, regardless of who installed it, and provides the opportunity for the customer to ask questions or request minor adjustments. This gives everyone complete peace of mind.
What is a Customer Care
A Customer Care Visit marks the final step in ensuring that your Closomat wash/dry toilet is fully operational and ready for use. Also known as a Commissioning Visit, this service includes a thorough check of the installation to confirm everything is functioning correctly. Our specialist will provide personalised training to ensure you or the primary user understand how to operate the system efficiently and make the most of its features.
We take this opportunity to answer any questions and tailor the setup to individual needs, ensuring complete satisfaction before leaving. This visit is crucial for a seamless experience, as it guarantees that the product is customised and working exactly as intended.
Activate your warranty now, and we will arrange your Customer Care Visit.
Simply click on the button to start the process of getting one of our trained engineers to complete your free of charge Customer Care Visit.
With you every step of the way.
We support you and your products with our own customer service team, and our own service engineers, to ensure a consistent and expert backup service – from a smooth installation, through to a range of servicing and maintenance packages.
Closomat can also tweak or adjust your toilet’s settings to meet your specific day-to-day needs.
You can be assured that you are not only buying a product, but also the full backup and support from a manufacturer who understands how important our products are to users. This gives you the peace of mind of knowing that your toilet will be there for you now and into the future.
What to expect from your Customer Care Visit.
1
Check the installation.
No matter who has installed the toilet, you can rest assured that a highly trained Closomat engineer will be on hand to check it over and sign-off the installation.
2
Make any adjustments.
All of our toilets are manufactured and tested in the UK. Each one is ready to be used straight out of the box – however if you need any minor adjustments making such as changing the douche pressure or water temperature, we can sort that out for you.
3
Activate the warranty.
Our engineer will issue a certificate on completion of their visit, confirming the commencement of the toilet’s warranty.
Top Tip.
Make sure you use your new wash/dry toilet as soon as it’s installed, before the Customer Care Visit, so that the engineer can tailor to your preferences.