One would assume it is reasonable to expect to have access to a suitable toilet in a building or venue open to the public. But if you need a hoist and/or changing bench bigger than a baby-change unit, then your expectation is, in the eyes of many ‘providers’, unreasonable!
The Equality Act requires service providers to make reasonable adjustments, including to the built environment, if a disabled person would otherwise be at a substantial disadvantage. The issue comes with how do you quantify what is reasonable, and what is a substantial disadvantage
To campaigners for assisted accessible toilets- Changing Places or their similar Space to Change facilities, it is reasonable to expect to be able to access an adult-sized bench and a hoist in a toilet in a tourist attraction, cinema complex, shopping centre…Non provision, and therefore their inability to undertake personal care away from home puts them at a substantial disadvantage, they say
Maybe our legislators need to be stop using such vague terminology that is open to interpretation: ban reasonable, desirable, substantial from the law books. Buildings to which the public have access MUST accommodate personal care needs.