“An even better experience for our customers” is extending through to the toilets in North Swindon.
The town’s Orbital Shopping Park has benefitted from a £multi-million investment to improve accessibility for all visitors- able and disabled. The ease with which visitors can now get to, and about, the shopping park has been delivered by better pedestrian flow, a new customer service centre, plus more, and new toilets- including a state-of-the-art Changing Places suite.
The Changing Places, supplied and installed by Closomat- Britain’s leading provider of ‘away from home’ disabled toilet solutions- enables anyone who needs assistance when toileting to do so with dignity and optimum hygiene. Bigger than conventional wheelchair-accessible toilets, the Changing Places at Orbital also has more equipment, specifically a height-adjustable washbasin, ceiling track X/Y hoist and wall-mounted, height-adjustable adult-sized changing bench.
When planning the refurbishment, we asked the local community what facilities they would like, and a Changing Places was suggested, explained Jamie Turner, Centre Manager for Broadgate Estates, which manages the Orbital Shopping Park owned by British Land. We aim to provide a safe, accessible and enjoyable shopping experience, and accessibility is top of our agenda.
Added Kelvin Grimes, away from home toileting project manager for Closomat,
People who use facilties such as Changing Places tell us that without them, they simply can’t do things most of us take for granted, like a trip to the shops. The options, without a Changing Places or similar, are to lie a loved one on the floor of a public convenience to change them- with all the associated safety, sanitary considerations that go with that, go home, or not go out at all.