Closomat Care. Our Promise to you.

Customer care comes as standard.

We understand that our products provide a much-valued level of independence, which is relied upon every single day.

That’s why they are built, in the UK, to stand the test of time.

We support you and your products with our own customer service team, and our own service engineers, to ensure a consistent and expert backup service – from helping to specify the right product, to supporting a smooth installation, and providing a range of servicing and maintenance packages.

You can be assured that you are not only buying a product, but also the full backup and support from a manufacturer who understands how important our products are to users. This gives you the peace of mind of knowing that your toilet will be there for you now and into the future.

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We don’t contract out to just anyone. Our in-house engineers are trained by us – the manufacturer – so they know our products better than anyone else. They are specialists not just in wash and dry toilets, but in Closomat wash and dry toilets so you can be assured that your toilet is being looked after by an expert to ensure everything is as it should be.

If you would like to discuss a service contract for your Closomat toilet, please get in touch:

Fleet of Closomat vans next to Closomat office

If you have ever had a car, you’ll know that as well as a warranty, you also need to have it serviced at regular intervals. A service gives you the peace of mind of knowing that everything is okay, and it can also spot any potential issues before they become a big problem. Well, it’s the same with Closomat wash and dry toilets. A warranty is there for when things go wrong. And an annual service visit gives the added peace of mind that the toilet is working correctly and will continue to do so. We know how important a wash and dry toilet is so we want to ensure that it never lets you down.

Closomat engineer working on palma vita toilet

We offer an expert installation service with a no quibble guarantee. This means that no matter how complex the job, the
price will not change. Once installed, a follow-up customer care visit checks that everything is okay and provides the opportunity for the customer to ask questions or request minor adjustments. This gives everyone complete peace of mind.

Woman standing next to toilet with man using walking frame in a bathroom

Andrea Buckley (Rough Lee Home Manager), shows resident Chris Lea how the Closomat works.

Our wash and dry toilets can be customised in literally thousands of ways to ensure the perfect toileting solution for either simple or complex needs. We have also created a carefully selected range of accessories that further enhances toileting – from handles and supports to moving and handling aids – which can be specified depending on individual needs. And on top of that, as the needs of the user change, the toilet can be modified and adjusted removing the possibility of having to buy a new toilet.

Closomat palma vita toilet with arms and lateral supports

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    Please note that if your toilet is blocked, you will need to contact a plumber.